What it is for: getting an alert on your phone when something important happens with your AI agent: a new or hot lead, a booked appointment or an error. That way you do not have to keep watching the panel.
Where to find it: menu My account («Mi cuenta») → Connections («Conexiones»), Alerts section («Avisos»), at the bottom of the screen.
Who sees it: anyone with Connections in their menu. If you do not see it, ask our support team.
What you see first
- Alerts in this browser («Avisos en este navegador»): a switch so your browser shows you a system alert.
- Your preferences: which Telegram they go to, an extra email and the switches for what to alert you about.
If your Telegram is already connected on this same screen, you will see «Los avisos llegan al Telegram que has conectado arriba» (alerts go to the Telegram you connected above). If not, you will see the Telegram Chat ID field («Chat ID Telegram»).
The little bell at the top is a different thing: that is where you see what has already arrived. This section is for deciding what alerts you and where.
Step by step
Check that Telegram is connected
- In the Connections list, check the status of the Telegram row.
- In the Alerts section, click Send test («Enviar test»). If all is well, a test message reaches Telegram and the screen says "✓ mensaje enviado, revisa Telegram".
- If it is not connected, you can use your own bot (see Connections) or ask our support team. Without that, alerts will not reach your phone.
Choose what we alert you about
Under Notify when («Notificar cuándo») there are four switches:
- New lead («Lead nuevo»): a new person comes in.
- Hot lead («Lead caliente»): a lead who is very ready to buy.
- Appointment booked («Cita agendada»): Your AI agent has closed an appointment.
- AI agent error («Error en agente IA»): something has failed.
Turn on the ones you want and click Save preferences («Guardar preferencias»). Anything you turn off stops making a sound, but is still noted in the little bell.
Also receive alerts by email
- In Additional email (optional) («Email adicional (opcional)») type an address, for example
alertas@ejemplo.com. - Click Save preferences.
Turn on browser alerts
- Under Alerts in this browser, click Activate («Activar») and accept the permission your browser asks for.
- To remove them, click Activated · deactivate («Activados · desactivar»).
Note: this is for THIS browser only. Turning it on on your computer does not turn it on on your phone. For your phone, install the app from The app on your phone (see Connect your agents). If you see Blocked («Bloqueados»), you have to allow them from the padlock in the browser's address bar; it cannot be done from here.
If something does not go as expected
| What happens | Why | What to do |
|---|---|---|
| Telegram shows as not connected | It is not linked to your phone yet | Connect your own bot in Connections or ask our support team |
| Send test says "pon chat_id primero" | The Telegram Chat ID field is empty | If you do not know it, ask our support team |
| The test does not arrive | The saved chat is not yours | Ask our support team to check it |
| I stopped hearing an alert, but I see it in the little bell | You turned it off under Notify when | Turn the switch back on and save |
| The browser says Blocked | You denied the permission earlier | Allow it from the padlock in the address bar |
| I turned alerts on on my computer and my phone is silent | Each browser or device is turned on separately | Install the app on your phone and turn them on there |
Related
- Connections: the screen this section is on.
- Connect your agents: the app on your phone and the assistant's alerts.
- My agent: how your AI agent presents itself and what it knows.
- Inbox: the conversations with your leads.