What it is for: seeing everything your agent has said on the phone: who called, when, how long it lasted, listening to the recording and reading what was said. In the menu it reads «Llamadas atendidas por tu agente, con grabación y transcripción» (calls handled by your agent, with recording and transcript).
Where to find it: menu Conversations («Conversaciones») → Calls («Llamadas»).
Who sees it: anyone on a plan with the full agent (your AI agent also answering by voice). If you do not see it in your menu, ask in Help and contact («Ayuda y contacto»).
What you see first
- Your voice agent's number («Número de tu agente de voz»), in large type. Whoever calls that number is answered by your agent, and the calls in the list come in and go out through it. If you do not have a number yet, you will see "You do not have a number assigned yet" («Aún no tienes un número asignado»).
- Three figures: Total calls («Total llamadas»), With recording («Con grabación») and Total minutes («Minutos totales»). They count the latest 60 calls in the list.
- A search box and, below it, the list of calls, newest first.
Step by step
Find a call
- Type a phone number or a word that was said on the call in the search box.
- Click Search («Buscar»).
- To see them all again, clear the text and search again.
Read what each call shows
Each call in the list shows you:
- Whether it was ↓ Incoming («Entrante») or ↑ Outgoing («Saliente»).
- Its status, in a coloured label: Terminada (ended), Con error (with error), Registrada (registered), En curso (in progress) or No conectó (did not connect). If the call was cut off, the reason sometimes appears in brackets, already in Spanish (for example «colgó el cliente» (the customer hung up), «no contestó» (did not answer), «comunicaba» (busy) or «sin saldo» (no balance)).
- The numbers, from whom to whom, the date and time and the duration.
Listen to the recording
- Find the call in the list. If it has a recording, you will see a player on the right.
- Click the play button.
Not every call has a recording: that is why With recording can be lower than the total.
Read what was said on a call
- Click 📄 View transcript («📄 Ver transcripción») below the call.
- The text of the conversation opens. Click again to fold it away.
If something does not go as expected
| What happens | Why | What to do |
|---|---|---|
| It says "No calls recorded" («Sin llamadas registradas») | There have been no calls yet, or your search finds none | Clear the search box and search again |
| A call has no player | It was not recorded | If it has a transcript, read that |
| A call has no "View transcript" | There was no conversation | Look at the status and the reason next to the label |
| It says "You do not have a number assigned yet" | Your voice agent does not have a number yet | Ask in Help and contact |
| I do not see the Calls menu | Your plan does not include the full agent | Ask in Help and contact |
Related
- My agent: how your agent speaks and what it knows.
- Inbox: the written conversations.
- Appointments and follow-ups: what comes out of the calls.
- Alerts: where we tell you about what matters.