What it is for: adding a countdown to your emails and your website to create urgency for an offer. You create it once and paste its code wherever you need it.
Where to find it: menu Win customers («Captar clientes») → Countdown timers («Temporizadores»), usually inside «More…» («Más…»).
Who sees it: the account owner, if the account has the CRM or the Suite. If you do not see it in your menu, ask in Help and contact («Ayuda y contacto»).
What you see first
- The + New timer («+ Nuevo temporizador») button.
- The list of your timers. Each one shows when it runs until (or how many hours it lasts), whether it is Active («Activo») or Off («Apagado»), and has the buttons Turn off («Apagar») or Turn on («Encender»), and Edit («Editar»).
- If you click a timer's name, its two codes open: For emails («Para emails») and For your website («Para tu web»).
Step by step
Create a timer
- Click + New timer.
- Give it a Name (only you see it) («Nombre (solo lo ves tú)»), for example "Black Friday offer".
- Choose the type:
- Until a date («Hasta una fecha»): everyone sees the same countdown, which ends at the date and time you set in Ends on («Acaba el»).
- Hours from when they see it («Horas desde que lo ve»): each person gets their own deadline, which starts the first time they see the timer. Type the Hours («Horas») (from 1 to 1440).
- If you like, change the colours for Background («Fondo»), Numbers («Cifras») and Labels («Rótulos»). If you change nothing, it uses your brand colours. From my brand («De mi marca») goes back to them.
- Choose the Language («Idioma») (Español or English) and the Typeface (web) («Tipografía (web)»). The four boxes below change the label for days, hours, minutes and seconds.
- Under When it ends («Al acabar»), decide what shows at zero: Zeros («Ceros»), A text («Un texto») (type your own) or Hide it («Ocultarlo»).
- On the right you get a live Preview («Vista previa»). When you like it, click Save («Guardar»).
Put the timer in an email or on your website
- In the list, click the timer's name to open it.
- Under For emails you will see the image. Click Copy («Copiar») and paste the code into your email editor, in the code or HTML part.
- Under For your website click Copy and paste the code into the page, in a code or HTML block.
The email timer is an image. It only shows while the timer is Active.
Change it, pause it or delete it
- Edit opens the same form. When you save, emails already sent and your website show the change.
- Turn off pauses it without deleting it; Turn on puts it back.
- To delete it, go into Edit, click Delete («Borrar») and confirm with Yes, delete («Sí, borrar»). Emails already sent will stop showing it.
If something does not go as expected
| What happens | Why | What to do |
|---|---|---|
| I do not see Countdown timers in the menu | Only the owner sees it, and the account needs the CRM or the Suite | Ask the owner to do it, or ask in Help and contact |
| The image does not show in the email | The timer is Off | Click Turn on |
| An old email no longer shows the countdown | You turned it off or deleted it | Turn it on again |
| With "Hours from when they see it", someone's timer starts from scratch every time | Their browser or email app does not keep data, so it counts from that load | You cannot fix this; use Until a date if you want everyone to see the same thing |
| The labels box looks empty | That is normal: the names of the chosen language are used | Type only if you want to change them |
Related
- Email campaigns: where you send the email with the timer.
- Forms, links and QR codes: other ways to attract customers.
- Landings, domains and web traffic: your website.